Strategic Account Manager
About the Job
We're in the business of connection - powered by people, built on trust.
At Swagelok Alabama | Central & South Florida | West Tennessee, we believe that relationships are everything. Whether it's guiding a customer through a complex solution or collaborating internally to improve a process, our Customer Support Coordinators are the trusted bridge between our company and the people we serve.
We are the authorized sales and service center for Swagelok Company, a global leader in fluid system components and solutions. But we’re more than just products—we help ensure the safety of our customers’ teams and operations, enhance system performance, and eliminate leaks. Our customers span industries like Aerospace, Clean Energy, Semiconductor, Defense, Power, Chemical, and Refining, and we’re proud to bring almost 80 years of Swagelok’s manufacturing excellence into our local markets.
We're proud to share that we've been ranked the #1 Best Company to Work for in Alabama in the small-to-medium employer category for three consecutive years (2022, 2023, and 2024), as well as Great Place to Work Certified in 2025. These recognitions reflect our unwavering commitment to fostering a positive and supportive work environment.
This opening is being added to support our continued growth.
As we expand, we’re investing in our people and creating opportunities to ensure we can continue delivering the high-quality service our customers count on. If you’re someone who enjoys meaningful conversations, takes pride in precision, and wants to work in a place where people and purpose come first - we want to hear from you.
Why You'll Love Working Here:
- A people-first culture grounded in respect, trust, and collaboration
- A purpose-driven organization with strong values and a clear vision
- Opportunities to grow, lead, and make a real impact
- Supportive leadership and a team that celebrates wins - big and small
- Competitive compensation, benefits, and flexibility to support your life outside of work
- Regular team gatherings, development opportunities, and a healthy dose of fun
What You'll Do:
This role is designed for a proactive business developer who thrives on curiosity, strategic discovery, and unlocking untapped potential. Focused on new revenue growth within the West-Central Florida market, including Tampa, St. Petersburg, Lakeland, and the Sarasota-Manatee markets, you'll work as part of a collaborative team-selling environment to uncover customer initiatives, department-level priorities, and emerging needs, translating them into winning proposals and long-term value.
Rather than waiting for opportunities, you’ll be expected to engage early and often, asking the right questions to understand where customers are headed and how we can help them get there faster, safer, and more efficiently. You’ll have the backing of a 79-year legacy of manufacturing excellence and a globally trusted brand, alongside a local support team delivering world-class products, fabricated solutions, and consultative technical services.
Industries you'll serve include Semiconductor, Life Sciences, Clean Energy, Chemical Processing, and Power Generation and more, all of which are in various stages of innovation and transformation. Your mission: to identify strategic inflection points within target accounts, position our capabilities accordingly, and create new demand through insight-led conversations.
Competencies:
- Naturally Curious: Genuine interest in learning where our capabilities align with clients’ needs and corporate initiatives.
- Communicative: Active questioning and listening that achieves understanding, appreciation for others and communicates effectively, appropriate to the audience. Excellent verbal and written communication skills.
- Drive/Initiative: Self-starter who acts on and creates their own opportunities.
- Adaptable/Gritty: Recovers quickly from change or setbacks and pushes through hurdles.
- Optimistic: Consistently references the positives in any situation, particularly when interacting with customers.
- Collaborative: Supportive of all company initiatives, looks for opportunities to work with team members to the benefit of the customer.
- Strategic/Tactical: Strategic thinker in planning, detailed in executing plan, functions autonomously with appropriate sense of urgency.
- Growth Mindset/Results Driven: Gets results in a consistent and reliable manner, executing growth activities routinely.
Key Responsibilities:
- Proactively identify and pursue new business opportunities within assigned territory, targeting high-potential prospects and underpenetrated accounts across strategic industries.
- Collaborate closely with team members to expand footprint within existing customer organizations by uncovering new departments, projects, and initiatives.
- Engage cross-functional selling teams, including Field Engineering, Customer Service, Supply Chain, and Technical Specialists, to co-develop value-driven proposals and tailored solutions.
- Lead customer discovery efforts to uncover operational challenges, upcoming initiatives, and unmet needs that can be addressed through Swagelok’s products, services, and engineered solutions.
- Initiate and develop relationships with decision-makers, influencers, and technical stakeholders to create alignment with customer objectives and gain early visibility into capital plans.
- Contribute to and execute territory and account plans that focus on market penetration, growth segments, and value-based differentiation—aligned with the company’s strategic goals.
- Leverage Salesforce CRM to rigorously track prospecting activity, opportunity progression, stakeholder engagement, and forecasting accuracy.
- Pursue and close new business opportunities by targeting high-potential prospects and underdeveloped accounts, with a focus on introducing Design & Build Services, New Products, Core Products, and Service offerings.
- Partner with other Commercial Territory Managers to expand into additional divisions, departments, and use successful case studies within existing accounts to advance new opportunities.
- Initiate strategic conversations with decision-makers, influencers, and technical stakeholders to uncover organizational and departmental initiatives that drive customer investment.
- Work alongside Field Engineers and technical specialists to co-create application-specific proposals and deliver high-impact, value-based solutions.
- Contribute to the development and execution of strategic territory and account plans that prioritize market penetration and align with company growth goals.
- Leverage Salesforce CRM to actively track prospecting activity, opportunity stages, stakeholder engagement, key milestones, and sales pipeline health.
- Adopt and apply a structured sales process that reinforces curiosity-driven discovery, solution alignment, and consultative engagement.
- Deliver compelling presentations that connect both executive and departmental initiatives and engineering requirements. The candidate must demonstrate the ability to uncover customer priorities and challenges, then translate those into tailored solutions by clearly aligning features, advantages, and benefits with the customer's goals.
- Identify and articulate differentiated value through documented cost savings, risk mitigation, and performance improvements tailored to each opportunity.
- Maximize field and virtual interactions with target contacts to advance and uncover new opportunities; and, to stay top of mind, shorten sales cycles, and build long-term relationships.
- Take ownership of personal development, continuously building product, market, and application knowledge through internal resources and learning tools.
- Engage the full commercial team to bring specialized knowledge, engineering depth, and customer insights into every stage of the sales pursuit.
Qualifications:
- Education: Bachelor’s degree
- Experience: B2B Sales experience of 3+ years, Technical Sales preferred
- Location: Lives in the Tampa, St. Petersburg, Lakeland, Sarasota-Manatee area/surrounding counties or open to relocation
- Systems: Salesforce experience or similar CRM preferred, proficient in Microsoft Products i.e., Outlook, Teams, SharePoint etc.
Work Environment
Featured Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Student Loan Assistance
Ready to Join Us?
We’re more than a company - we’re a community. If you’re ready to grow your career and help us serve our customers with excellence, we’d love to connect with you!
or email your resume and cover letter to ashleigh.moore@swagelok.com.
*Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required by the employer.