COVID-19: Swagelok Live Updates on Preparedness and Response
As this situation evolves, we will regularly update this page to provide the most up to date information on how we're protecting our team members, customers, and communities. First and foremost, we are committed to maintaining the quality of excellence and service our customers have come to expect. We will identify contingency plans as the need arises to ensure we continue to service your needs.
As we approach the end of the year, we continue to make investments to better support our customers in 2021. Swagelok has prepared to sustain product availability and deal with supply chain disruptions caused by any potential increase of COVID-19 cases in the coming months. We are also locally ready to serve our customers when they return to full production after the pandemic subsides. We continue to take steps to safeguard our team and customers, including extensive safety protocols, excessive inventory positions, expanded personnel capabilities, and new virtual technology capabilities.
Although this year has been challenging for many, we are optimistic that the efforts we are taking locally combined with Swagelok's efforts will lead to a strong 2021 supporting our customers better than ever before.
Swagelok has remained open as an essential business throughout the course of the COVID-19 pandemic, ensuring our customers - especially those working in critical industries and applications - have access to the reliable products and support needed to operate effectively. Now, as manufacturing companies and other organizations that were previously closed gradually reopen worldwide, we are continually evaluating our approach to effectively serve our customers while promoting the wellbeing of our team members.
Know that Swagelok remains well-positioned to meet the needs of our customers, associates, and supply chains worldwide. This will continue to be the case in the coming months. Thank you for your continued support as we navigate challenging times.
Customer Focus is one of our core values which has guided our decision-making as we have adjusted to the challenges of the COVID-19 pandemic. We have taken steps to reallocate resources, shift processes and reassign associates to maintain operational stability in recent months. Doing this has allowed Swagelok to avoid major production and fulfillment issues. Our dedication to meeting the needs of our diverse global customer base has remained—and will remain—unchanged.
To learn more about how we have ensured our customers have access to critical products and support, as well as the steps Swagelok has taken to keep associates safe, click here.
As businesses begin to allow employees to return to work, we are continuing to take steps to maintain the safety of our associates and customers. If your facility is returning to normal operation, our team is ready for onsite visits.
Please be assured that our team is equipped with masks, thermometers, disinfectant, and sanitizer to reduce risk. We have put safety protocols in place for our team such as social distancing, wearing masks, and regularly sanitizing while visiting customers.
We want to ensure we meet your facility safety guidelines as well. If you are ready for us to return onsite, please contact your field salesperson to schedule an appointment and inform them how we can comply with your facility's requirements. If you still have onsite limitations, we are happy to schedule meetings, training, and application support virtually.
If you have any questions regarding our safety protocols, or need help scheduling an onsite or virtual visit, please contact your field salesperson.
As businesses begin to allow employees to return to work, we are continuing to take steps to maintain the safety of our associates and customers. If your facility is returning to normal operation, our team is ready and equipped for onsite visits. Please be assured that our team is equipped with masks, thermometers, disinfectant, and sanitizer to reduce risk. We have put safety protocols in place for our team such as social distancing, wearing masks, and regularly sanitizing while visiting customers. We want to ensure we meet your facility safety guidelines as well. Please contact your Sales Consultant to inform them how we can comply with your facility's requirements.
Many customers have asked if we have a sufficient volume of stock available amid COVID-19 and its global supply chain impacts. The simple answer is yes. We understand that when things go back to normal, your major projects will need to be back on track as soon as possible. Due to this you may experience a sudden surge in demand for our products and services. Please be aware that the same will be experienced by other industry players as well. You can mitigate this by preparing now! Contact your Sales Consultant to see how we can help you stock up and prepare for business as usual.
Although we have minimized onsite visits, our team of sales consultants and engineers are still available to service your needs remotely. The world has been challenged to utilize technology in new ways throughout this situation, and at Swagelok, we're being intentional about equipping our teams to maintain the same level of engagement with our customers. Whether you need application support, an engineer to diagnose an issue you're seeing, or even training for your team, we're here for you. Contact us to schedule something today.
As we navigate through this unprecedented time, Swagelok Alabama | Central & South Florida | West Tennessee remains open for business. Local governments have mandated all non-essential businesses to close to stop the spread of COVID-19. As a company providing essential products and services to critical industries, we will continue to serve our customers. Contact us to let us know how we can best support you during this time.
We are encouraging our team members and customers to follow the below recommendations from the CDC on protecting yourself and others from COVID-19.
In order to safeguard our people, maintain social responsibility, and most importantly, service our customers, we have implemented some intentional changes over the coming weeks to best support you temporarily.
- Office pickups have been suspended. If you have an order that needs to be picked up, we are happy to ship it to you.
- Per recommendations from the CDC, we are practicing social distancing by reducing customer visits and vendor managed inventory trips.
We know our customers are just as impacted by this pandemic as we are. Please be assured that we will continue to maintain the quality of excellence our customers have come to expect throughout this situation.
Yesterday afternoon, the World Health Organization (WHO) declared the coronavirus (COVID-19) a global pandemic. Swagelok has been monitoring the coronavirus outbreak since early January and its possible impacts on our team members, operations, and communities.
Guided by our core values, we have and will continue to take actions that protect customer and team member health based on the best guidance available from WHO and the Centers for Disease Control and Prevention (CDC). Due to our robust supply chain and manufacturing origins in the United States, we anticipate minimal disruption to our business.
Internally, we are increasing sanitizing efforts, encouraging social distancing measures, and training our team members on how to minimize contagion and recognize symptoms.
We are monitoring the situation and are assessing our business continuity plan. First and foremost, we are committed to maintaining the quality of excellence and service our customers have come to expect. We will identify contingency plans as the need arises to ensure we continue to service your needs.
The following are precautionary measures we are implementing as a result of the coronavirus spread:
- Onsite Visits: We have encouraged our Key Account Managers to use virtual communication when possible. You might notice a reduced presence onsite to limit potential exposure, but please know we will resume regular visits once the risk of transmission is lowered. Our team is available virtually via phone, email, text, and virtual webinars. Click here to view your Key Account Manager's contact information. If your company is restricting site access, please respond to this email and let us know so we can determine how to best support your needs virtually.
- Vendor Managed Inventories: Our current plan is to continue to service Vendor Managed Inventories. However, we will be monitoring the situation and could enforce a suspension in order to protect our team members and customers. For risk mitigation, we are happy to work with you on increasing stock levels to ensure you have needed products in stock. Again, if your company is restricting site access, please respond to this email and let us know so we can help you ensure you have the products you need.
We recognize that this pandemic not only affects our business, but yours as well. We are here to partner with you throughout any situation we might be facing. If there are ways we can support you differently during this time, we are happy to do so.
On behalf of our entire leadership team, thank you for your continued patience and flexibility as we put measures in place to protect our team members and yours. Please do not hesitate to reach out with questions or concerns.