Commercial Operations Manager
About this role
Swagelok Alabama l Central & South Florida | West Tennessee is the local authorized sales and service center for the Swagelok Company in those regions. We help fluid move through some of the most critical systems on the planet and are backed by 75+ years of manufacturing excellence and are one of the most recognizable brands in the industrial world. As the Commercial Operations Manager, you will spearhead our commercial strategy, driving collaborative growth in our rapidly expanding business. This role demands a unique blend of strategic vision and operational excellence, enabling you to leverage Swagelok’s storied brand and resources to shape our strategic direction. Your responsibilities will span across optimizing Salesforce utilization, leading marketing strategy execution, and nurturing our Tier 3 accounts, all crucial to supporting long-term strategy and our growing business.
Competencies
- Leadership: Ability to guide, inspire, and empower others to reach their full potential and achieve collective success.
- Adaptability/Resilience: Recovers quickly from change or setbacks. Ability to regularly balance the strategic with the tactical to manage multiple initiatives simultaneously.
- Communication: Active listening style that achieves understanding, appreciation for others, and expressing oneself in a clear and well-articulated fashion appropriate to the audience. Excellent verbal and written communication skills.
- Customer Service: Anticipating, delivering, and maintaining professionalism with customers and team members.
- Initiative: Acts on opportunities, identifies problems, develops, and implements solutions.
- Optimism: Always references the positives in any situation.
- Results Orientation: Gets results in a consistent and reliable manner.
- Teamwork/Collaboration: To be supportive of all company initiatives, act collaboratively with other team members, departments, and have a customer relationship orientation.
- Work Habits: Attention to detail, planning and organization, strong work ethic, ability to function autonomously, work with a sense of urgency.
Key Responsibilities
Marketing Management and Strategy Ownership
- Lead the formalization and execution of the Annual Integrated Marketing Plan in collaboration with the Marketing Strategist.
- Leverage Corporate content and Global Network to learn and apply the right best practices to our local strategy.
- Inform and oversee marketing strategy initiatives, including support of our top-account engagement plans, to advance business partnerships and a highly customized experience.
Salesforce Maximization and Lead/Opportunity Generation
- Lead the Salesforce Optimization Project to streamline processes, customize tools to enhance utilization and broaden its impact.
- Drive lead and opportunity generation, through Salesforce Campaigns and improved maintenance and generation of new contacts, to support commercial objectives.
- Utilize analytics and CRM tools to monitor sales performance, learn and apply what is working and where we can improve or process.
Inside Sales Management and Tier 3 Account Ownership
- Develop and implement growth and development plans for Tier 3 accounts through effective management of the Business Development Coordinator (BDC).
- Create an Inside Sales Program that identifies high-potential Tier 3 accounts for targeted relationship building and expansion, promotion plans.
- Responsible for commercial SAP customer data governance, ensuring accuracy and compliance.
Work Environment
- Office Environment
- Ability to lift equipment or supplies, up to 50 pounds
- Ability to sit for extended periods or to stand and move intermittently throughout the workday
- Must possess sight/hearing senses to adequately perform the functions
- % Time Spent Traveling: Less than 5%
Education and Experience
- Bachelor’s degree - Business Administration, Marketing, or related field
- Salesforce accreditation recommended
Featured Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
or email your resume and cover letter to ashleigh.moore@swagelok.com.
*Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required by the employer.